Built secure.
From the ground up.
Security is one of the core design principles of the Bugasura platform. Handled at every stage of the stack — infrastructure, server, code, data, and access — to ensure redundancy in every check.
SOC 2 Type II Compliant
Independently audited by an AICPA-licensed firm. Covers security, availability, processing integrity, confidentiality, and privacy.
AWS Global Infrastructure
Built on AWS with multi-region redundancy, 24/7 monitoring, and world-class uptime SLAs.
End-to-End Encryption
All data encrypted in transit with TLS and at rest with AES-256. No plaintext storage.
Multi-Tier Backup Policy
Daily, 6-hourly, and weekly backups across two providers and two geographic regions.
SOC 2 Type II
Independent assurance across all five Trust Service Criteria.
Bugasura has successfully completed a SOC 2 Type II examination conducted by an independent auditor licensed by the AICPA — covering Security, Availability, Processing Integrity, Confidentiality, and Privacy.
Independent Assurance
The SOC 2 Type II report provides independent assurance that Bugasura's controls are not only well-designed but have been verified to operate effectively over a sustained period of time.
Comprehensive Coverage
Covers infrastructure security, access controls, system operations, change management, risk mitigation, and vendor management.
Data Protection & Privacy
Encryption controls, data classification policies, retention procedures, and role-based access ensure customer data is handled securely.
Business Continuity & DR
A formal BC/DR plan with defined RTO/RPO objectives, automated backups, and regular restoration testing to ensure service continuity.
Ongoing Monitoring
Continuous monitoring, vulnerability management, and structured incident response covering triage, remediation, and root cause analysis.
SOC 2 Type II certification
Full audit report available under NDA. Covers security, availability, processing integrity, confidentiality, and privacy trust service criteria.
Infrastructure Security
World-class AWS infrastructure with layered access controls.
The entire Bugasura stack runs on AWS — a secure global platform with fine-grained identity and access controls combined with continuous monitoring. Servers are hosted in a world-class data centre protected by biometric locks and 24-hour surveillance.
- AWS Shield — always-on DDoS detection across EC2, CDN, and DNS services
- AWS Network Firewall — only HTTPS (443), HTTP (80), and a hardened SSH port are open. All others closed.
- IAM Identity Management — one user holds full console access, all others scoped to specific services only
- Continuous security patch updates applied to the entire infrastructure stack
Multi-tenancy with logical data isolation and role-based access.
Bugasura is built on a multi-tenancy architecture. Every customer's data is separated with a unique team ID stored in the backend — linked to user login and impossible to override. No customer has access to another customer's data.
Owner
Complete super-user access across the team. One owner per team — manages all licences.
Admins
Can manage users, projects, integrations, and custom settings. Access to all projects.
Normal Users
Day-to-day access across assigned projects. Cannot modify settings impacting other members.
Guests
Limited access for external parties. Public projects and their own issues only — no access to internal or other guests’ data.